SHIPPING / RETURNS / EXCHANGE POLICY
> Eligible Return
- Can be returned or exchanged within 14 days of receipt
- All items sold must be kept in their original condition (unopened product packaging and unused items)
- Items that are neither for sale nor match the customer's order invoice
> Ineligible Return
- Any item by sale or retail (regardless of reason)
- Used items
- Opened/damaged packaging items
- Customer mistaken orders (wrong shipping address/order mistake/sending back to the sender, etc.)
- Any defective item not in DEJAVU's original packaging items
- Any item over 14 days from the delivery date
> Return Costs
Return shipping costs are calculated for any customer who wishes to return all items shipped/delivered.
(Excluding returns due to DEJAVU)
DEJAVU HAIR will not accept returns unless Authorization has been previously issued.
To obtain authorization, email our office at email@example.com.