SHOP POLICY

> Eligible Return

- Can be returned or exchanged within 14 days of receipt 
- All items sold must be kept in their original condition (unopened product packaging and unused items) 
- Items that are neither for sale nor match the customer's order invoice
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> Ineligible Return
- Any item by sale or retail (regardless of reason) 
- Used items
- Opened/damaged packaging items
- Customer mistaken orders (wrong shipping address/order mistake/sending back to the sender, etc.)
- Any defective item not in DEJAVU's original packaging items
- Wigs
- Any item over 14 days from the delivery date
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> Return Costs
Return shipping costs are calculated for any customer who wishes to return all items ​shipped/delivered.
(Excluding returns due to DEJAVU)
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DEJAVU HAIR will not accept returns unless Authorization has been previously issued. 
To obtain authorization, email our office at dejavuhairshop@gmail.com.